Please keep in mind that the shipping rates for the framed items we sell are dimension-based, and calculated accordingly.

In the case that an Item you ordered as part of a larger order is temporarily out of stock, it doesn't have to hold up the entire order! Just include in the special instructions portion of the order form that that you would to have your items ship as they become available, or call our Customer Support center with your order number, or via email to sales@artwiseonline.com. We'd be glad to help. You'll be charged a per-shipment fee for each shipment, but you'll get some or all of your items earlier than you would have, and we will make every attempt to save you money by consolidating items where it makes sense to do so

In The Event That You Receive An Item From Us That Has Been Damaged in Shipment, the best thing to do is refuse the shipment. In the event that you accept the package and discover the damage afterwards, please call us at 718-788-0791 so we can issue a claim.

You can return the item to us for a replacement with-in 5 days of time of receipt of item. Again, To Obtain A Replacement, Call or E-Mail Us & Let Us Know What The Problem Is. We Will Work With You In Any Way Possible To Resolve The Problem. If It Is Necessary, We Will Replace Your Item.

RETURNED ITEMS

The Item Must Be Packaged So As To Reduce The Likelihood Of Damage During Shipping And May Not Be Physically Damage In Any Way Other Than Noted In Initial Complaint. You Must Insure The Article With The Total Amount As Indicated On Your Original Invoice.

** artwiseonline.com reserves The Right To Investigate All Replacement Claims and Expects Full Co-operation By The Returning Party Through-Out The Replacement Process.

We adhere to the following refund policy:

No goods may be returned without prior authorization.
No refunds-Exchanges.  Store credit only.
There is a 20% restocking fee for authorized return and 50% fee for unauthorized returns.

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return, we are happy to work with you to make the returns process as smooth as possible.

Please read: Shipping charges are not refundable

Payment Methods:

You can pay with PayPal!
For the fastest service, place your order on our Web site and select the PayPal option and use this popular secure online payment method !

Don't feel comfortable ordering online with a credit card?

We understand that no matter how secure we have made our site, some people still do not feel comfortable ordering online with a credit card. Unlike most sites, we do not charge extra for wanting to pay by check or money order. So, we have made it quick and easy to order with one of the payment options listed below.

Credit Card (Pay by Phone):
Call us with your credit card information. Our Customer Service Representatives are happy to assist you. We accept the following major credit cards:

Check or Money Order:
You can place your order on our Web site using our offline option that enables you to complete your order on-line and mail your check or money order payment to us. We accept checks & money orders that are drawn from U.S. banks and payable in U.S. dollars only. Please be aware that we do not secure inventory or begin processing your order until we receive your payment and the funds have cleared.

To pay by check or Money Order- U.S. banks and payable in U.S. dollars only:

1. Place your order on-line and select the offline option.
2. After you've completed your order, print 2 copies of the Order Form — 1 copy for your records and 1 copy to be mailed with your check or money order.
3. Make check payable to: Rareposters, inc
4. Write your Order # on the check or money order and enclose it with a copy of the Mail Order Form.

Ordering by Telephone:

Do you want to call your order in? No problem, just ring our toll-free number (US & Canada) at 1-800-378-8899. International customers please call 1-718-788-0791.

Ordering by FAX:

Want to FAX us your order? Sure thing, just print off the order form and fax it to us at 1-718-788-1491.

Once your order is processed, you will receive an e-mail confirmation. Please call us toll-free (US & Canada) at 1-800-378-8899 if you have any questions. International customers please call 1-718-788-0791.

International orders:

Once we receive your payment in the mail, we will process your order. There has been some confusion concerning completing the order - we must receive your payment before we will ship your order.

Please mail your payment to the following address:

Art Wise, Inc.
135 Plymouth Street, Unit 412
Brooklyn NY 11201

If you would like an update as to if we have received your payment or if your order has been shipped, please call toll-free 1-800-378-8899 (Canada) or email sales@artwiseonline.com Please include your order number. International customers other than please call 1-718-788-0791.

All prices quoted within our site are in US funds. If you would like to get an exact conversion in your currency, please use a currency converter

Currency

Use your account area, download digital media, view/track orders, and keep up to date with our frequent promotions.

If you ever have need help call us direct at 800-378-8899(USA and Canada) or 718-788-0791(International). Use the contact form to send us an email or email us direct at sales@artwiseonline.com.