FREQUENTLY ASKED QUESTIONS


                      


                   


ACCOUNT INFORMATION

Do I need to set up an account to place an order?

You can shop at Art Wise without creating an account. However, register with us and you’ll be able to enjoy the following benefits:

  • Track your orders and review past purchases
  • Save items you love to your wish list and view them at any time
  • Save your address and card details so you can shop even quicker next time


I’ve forgotten my password, what should I do?

In the event of a forgotten password, the email registered to the account can be used to reset it by clicking “Forgot Your Password?

Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation.  

  

SHIPPING & DELIVERY

How much does shipping cost?

We offer Free Ground Shipping on any US orders over $20. When placing your order, simply select your preferred delivery option on the shipping page before proceeding to purchase.

For posters / prints/ books/ merchandise, shipping costs are as follows:

USA:

  • UPS Ground           *calculated rate | starts at $11    *FREE SHIPPING for any order over $20
  • UPS 3- day             *calculated rate | starts at $15
  • UPS 2nd Day          *calculated rate | starts at $20
  • UPS Next Day        *calculated rate | starts at $32
  • UPS Next Day Early A.M. *calculated rate | starts at $63

Outside the USA:

  • Fedex Economy   $35.99
  • Fedex Priority       $55.99

 

Framed items / ready-to-hang:  

*Shipping currently only available to addresses in the USA

  • Starting at $19.99, rates vary, depending on frame size, weight and destination. 
  • Shipping quotes will be displayed at check out.

 

Does Art Wise ship to multiple addresses?

Yes, in your shopping cart, under “Summary”, please select “Check Out with Multiple Addresses”.


What kind of packaging do you use?

Posters and art prints are rolled with thick paper to protect against dust before being packaged in corrugated kraft tubes.

Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

Books and objects are wrapped in heavy packing paper before being boxed.

 

Can pieces be sent as gifts?
Yes, on the order form there is a section where you can indicate if the purchase is a gift and attach your gift message(optional).

 

When can I expect my package to arrive?

  • Delivery times depend on where the item is being shipped and shipping method chosen.
  • USA: 3 – 10 business days; Outside the USA: 5 – 15 business days.

 Art Wise dispatches all orders from our distribution centre in Brooklyn, NY, USA. Orders placed on US public holidays will not be processed until the following business day. If your order is placed over the weekend, it will be processed and dispatched on the following business day. Once your order is dispatched, you will receive an email containing your tracking number.

 

What should I know before placing an order to an address outside the United States?

  • All orders are in US Dollars (USD) and thus processed in USD.
  • International deliveries cannot be delivered to post office boxes.
  • When orders shipped internationally reach your destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Art Wise will not accept any responsibility for delays caused by customs clearance or any other associated processes. 
  • Art Wise cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest solely with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

 

How can I track my order?

  • As soon as your art ships, you’ll receive an order confirmation email followed by a courier email with a link indicating where you can track your shipment
  • If you have an account with Art Wise, you can also find tracking information by logging into your account.

 

RETURNS

How do I return a piece?

  • All returns must be pre-authorized. All items returned without our authorization or requested after 14 days will be subject to a 20% restocking fee. 
  • There is a 14-day money back guarantee and we require that all returns be packed exactly as they were received. 
  • If the items are returned damaged due to poor/improper packing, no credit will be issued.
  • Any item of  $500 or more returned with no issue (such as damage, defects or shipped in error) will incur a $25 restocking fee.
  • In order to return an eligible item, please contact us by email at orders@artwiseonline.com or by telephone at 800. 378.8899 within 14 days of receiving an order.

 

In order to receive a refund:

  • Merchandises(eg. watches, clothes, packaged goods) must be returned, undamaged, in original carton and packaging, and securely sealed. 
  • The shipping carton must be returned to address provided and include original packing slip or documentation that describes your reason for return. This will assist our Customer Service Center in processing your return more quickly.
  • Item must be returned with any Certificate of Authenticity or documentation originally included.
  • We ask your return item to be packed carefully. All merchandise is considered to belong to you until we receive it back in satisfactory condition. 
  • For your own protection, we suggest that you insure your package and request a confirmation of delivery or tracking number from the shipper.


How to pack my poster for return?



Can I amend or cancel my order?

  • Orders can be amended or canceled if they haven’t been shipped yet.
  • To change or amend an order, please contact us at orders@artwiseonline.com or 800-378-8899 as soon as possible.

 

PAYMENTS

What payment methods are accepted?

We accept MasterCard, Visa, Discover, American Express, PayPal and PayPal Credit.

 

OTHER QUESTIONS:

How accurate are the images and item dimensions online?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, you may return it within 14 days for a refund.

 *Please click on "more information" tab for size info. "View in room" feature is not to scale. Frames provided by "view in room" feature are for informational purposes only and not included in the final price.

 

GIFT CERTIFICATES, DISCOUNT CODES

What kinds of discounts does Art Wise offer?

We offer different level of promotions on a regular basis. To receive exclusive promotional newsletters, please sign up here

We also offer $10 off of your first order with us when you sign up using your email for the first time.

 

I received rareposters.com gift certificates in the mail. Are the gift codes still valid?

Yes, all rareposters.com gift codes have been migrated to artwiseonline.com following the merge in July 2016. We welcome all previous gift certificate orders.

Please send your gift code to info@artwiseonline.com, if you experience trouble redeeming the value.

 

How do I apply a gift certificate code or promotional offer?

Gift cards and discount codes must be applied at checkout. Only one (1) gift certificate and one (1) discount code can be applied per order.

Enter your discount code as shown below -

MAY 19 - MAY 21,  2017

Enjoy Free Shipping on All Orders, including deliveries outside the USA.

Discount Code: None, automatically applied at checkout.

Free Worldwide Shipping TERMS  & CONDITIONS

*OFFER ENDS 11:59 EST. MAY 21, 2017. INDIVIDUAL DISCOUNT OFFER MAY NOT BE COMBINED WITH ANY OTHER OFFERS, DISCOUNTS OR COUPONS.

OFFER DOES NOT APPLY TO ON-SALE ITEMS, GIFT CARDS,  RETURNS OR PREVIOUSLY PLACED ORDERS.

*OFFER DOES NOT APPLY TO READY-TO-HANG, OBJECTS AND OVERSIZE ITEMS (PLEASE CONTACT US IF YOU ARE NOT SURE IF YOUR ORDER QUALIFIES FOR FREE SHIPPING).

*FREE SHIPPING ONLY THROUGH GROUND WITHIN THE CONTINENTAL U.S. (ESTIMATED 5 - 10 BUSINESS DAYS FOR DELIVERY)

AND ECONOMY COURIER SERVICES OUTSIDE THE CONTINENTAL U.S. (ESTIMATED 7 - 15  BUSINESS DAYS FOR DELIVERY) 

How do I buy a gift card?

Gift cards can be purchased directly from our website under the Gift Cards category. Once an amount has been selected and the gift card has been purchased, users will be sent an email and given the option to print at home. If you wish to customize your gift card design, please contact us at info@artwiseonline.com.

 

 

WHOLESALE QUESTIONS

I'm an interior design professional / art advisor / art framer/ art dealer, how do I enroll to start enjoying dealer discounts?

Sign up with your Federal Tax ID number here. Your new account will be reviewed by our wholesale team in 1 - 3 business days. We will let you know about your account status via email. If you wish to expedite your application or have additional questions, please email info@artwiseonline.com. 

 

What wholesale discounts do I enjoy as a dealer? 

  • Net Pricing and Tax-Exempt Purchasing
  • Dealer Exclusive Discount (30% - 50% off retail price)
  • Early Access to New Pieces
  • Free Evaluation Reports
  • Consignment Opportunities
  • Sell / Trade your pieces or entire collection / inventory